How to request a withdraw
How to Request a Withdrawal
ZERO DEPOSIT or WITHDRAWAL fees by BONGOBONGO – mobile service provider Airtel, MTN or Zamtel may charge you.
Log into the Bongobongo account using your phone number and password. Click https://www.bongobongo.co.zm/login Note: Insert Phone starting with 260XXXXXXXXX
After logging into your Bongobongo account, click on the Your Profile Icon. Then select WITHDRAW
- Withdrawal Page
Type Amount you want to Withdraw and click “Withdraw” to confirm Note: Minimum – K1, Maximum - K10,000 per transaction
Note:
A) Withdrawn funds will be sent to YOUR PRIMARY mobile number. If you have MULTIPLE phone numbers registered on your Bongobongo account, ensure you select the phone number you wish the withdrawn funds to be sent before you click “Withdraw”.
B) Withdrawals can be requested at any time, and we will endeavor to process immediately or within 1 Hour of the request. Our average withdrawal processing time is around 10-15 minutes depending on the response from the Airtel, MTN, and Zamtel networks.
Help
Help / FAQ
Customer Support
FORGOT YOUR PASSWORD? Click here to RESET. Enter your telephone number and request a NEW CODE to be sent to you via SMS.
Airtel
- +260 973 281468
- +260 973 281475
- +260 973 281689 (WhatsApp)
MTN
- +260 962 142734
- +260 962 142740
Zamtel
- +260 954 505772
Customer Care E-mail
Betting with us is very easy; simply follow the steps explained below:
- Join
- Deposit Money
- Place Bets
- Withdraw Money
1. Join Bongobongo Zambia
Online Betting
- Go to our registration page; http://www.bongobongo.co.zm/register
- Complete the form and click REGISTER
- A registration confirmation SMS will be sent to your mobile phone
2. Deposit Money into your Betting Account
Using Mobile Money (Available: Airtel, MTN Mobile Money and Zamtel Kwacha Registered Phone Lines only)
- Log into your Betting Account.
- Select DEPOSIT menu at the top of your Betting Account
- Select Airtel, MTN or Zamtel mobile money
- Follow the Instructions A Deposit REQUEST message will be sent to the Phone number you have SPECIFIED that you want to use for depositing.
- Enter your Mobile Money PIN to confirm deposit A Deposit confirmation message will be sent to your phone after you have submitted the deposit
3. Place Bets
Place Bets ONLINE
- Log into your Betting Account.
- Click on the Bet ODDs of the game you would like to BET on
- The Selected Game and ODDs will appear on the BETSLIP/Ticket, on the right hand side of your Betting Account
- If you want to have more than one game in a BETSLIP/TICKET, keep selecting different Match Bet ODDs to add to your BETSLIP/TICKET
- Once you have added the last game on your BETSLIP/TICKET, Click NEXT,
- Then click PLACE BET or BET NOW to submit your Bet A BET confirmation message will be sent to your phone after you have submitted the BET
4. Withdraw Money from your Betting Account
- Through Mobile Money (Available to Airtel, MTN and Zamtel Kwacha Registered Phone Lines only)
- Log into the Bongobongo portal.
- Click on the option to WITHDRAW
- Check the maximum amount which you can withdraw.
- Enter the amount you wish to withdraw from the available account balance.
- Enter the Airtel, MTN or Zamtel mobile money where you wish the money to be sent to.
- Click on the Airtel, MTN or Zamtel green buttons (depending on the mobile network)
- The Bongobongo team will be notified to approve your withdrawal, usually within an hour (maximum).
- You will receive funds to your selected mobile.