Responsible Gaming
At BongoBongo, we are committed to promoting responsible gambling. We want you to have an enjoyable experience with us, always staying in control and only betting within your means. If at any point you feel that gambling may be becoming a concern, please don’t hesitate to contact us. Our team is here to provide the support you need.
Staying In Control
While we enjoy the time you spend with us, we encourage you to always gamble responsibly and within your limits. To help you maintain control, please consider the following guidelines:
Monitor your betting activity and take regular breaks.
Treat betting as a form of entertainment, not a way to generate income.
Avoid betting when emotionally stressed or under pressure.
Refrain from betting while under the influence of alcohol or drugs.
Never attempt to recover losses through further betting.
Remember, betting is based on chance, and there are no guaranteed winning strategies.
Only bet what you can afford to lose. Set deposit limits that align with your budget.
Regularly review your account statement to stay informed about your betting activity, deposits, and withdrawals. Simply log in and click on Transactions to access this information.
Warning Signs
Is betting becoming a burden? If you notice any of the following signs, it may be time to take a step back and seek help. Betting should always remain an enjoyable and controlled activity. If it’s no longer the case for you, don’t hesitate to act.
Betting has become a source of income for you.
You are wagering more than you can afford to lose.
You bet when feeling frustrated or upset.
Family and friends have expressed concern about your gambling habits.
You are unable to meet basic personal needs (e.g., food, rent, etc.) due to betting.
You are taking loans to fund your betting.
Gambling is negatively affecting your daily life, responsibilities, and relationships.
If any of these apply to you, please stop and seek help immediately. We're here to support you.
Self-Exclusion
Self-exclusion is key whenever you feel you have a gambling problem.
What is self-exclusion?
Self-exclusion involves closing your BongoBongo account temporarily and permanently. Temporary exclusion makes your account inaccessible until you’re ready to go back to it. Permanent exclusion is irreversible, meaning you can never access the account again.
Please seek expert help during this period of self-exclusion.
Want to self-exclude?
Get in touch with us on call, email (support@bongobongo.co.zm), or Facebook.
Underage Betting
By registering and placing bets with BongoBongo, you confirm that you are at least 18 years old. We reserve the right to verify your age at any time, and if there is any doubt about your eligibility, we may suspend your account. If found to be underage, any winnings will be forfeited, and your account will be deactivated immediately.
