Privacy Policy
Privacy Policy
We will take all reasonable steps to ensure that your information is kept secure and protected. All personal data is stored in company databases and will not be passed to third parties unless required by Zambian law.
Collection and Use of Information
The data and information we may collect, use and process includes the following:
- Data provided by you completing forms on the Website or other information submitted via email or the Website
- Data regarding your visits to the Website including, but not limited to, location data and traffic data
- Transactions details
- Correspondence, via email, telephone, Website, or other means
Personal information and data together with other information may be used for the purposes of:
- Processing of bets and payments;
- Customer research
- Promotional offers where you have given consent
- Operation of your betting account
- Complying with regulatory and legal obligations
- Monitoring accounts for the purposes of money laundering and preventing fraud
Help
Help / FAQ
Customer Support
FORGOT YOUR PASSWORD? Click here to RESET. Enter your telephone number and request a NEW CODE to be sent to you via SMS.
Airtel
- +260 973 281468
- +260 973 281475
- +260 973 281689 (WhatsApp)
MTN
- +260 962 142734
- +260 962 142740
Zamtel
- +260 954 505772
Customer Care E-mail
Betting with us is very easy; simply follow the steps explained below:
- Join
- Deposit Money
- Place Bets
- Withdraw Money
1. Join Bongobongo Zambia
Online Betting
- Go to our registration page; http://www.bongobongo.co.zm/register
- Complete the form and click REGISTER
- A registration confirmation SMS will be sent to your mobile phone
2. Deposit Money into your Betting Account
Using Mobile Money (Available: Airtel, MTN Mobile Money and Zamtel Kwacha Registered Phone Lines only)
- Log into your Betting Account.
- Select DEPOSIT menu at the top of your Betting Account
- Select Airtel, MTN or Zamtel mobile money
- Follow the Instructions A Deposit REQUEST message will be sent to the Phone number you have SPECIFIED that you want to use for depositing.
- Enter your Mobile Money PIN to confirm deposit A Deposit confirmation message will be sent to your phone after you have submitted the deposit
3. Place Bets
Place Bets ONLINE
- Log into your Betting Account.
- Click on the Bet ODDs of the game you would like to BET on
- The Selected Game and ODDs will appear on the BETSLIP/Ticket, on the right hand side of your Betting Account
- If you want to have more than one game in a BETSLIP/TICKET, keep selecting different Match Bet ODDs to add to your BETSLIP/TICKET
- Once you have added the last game on your BETSLIP/TICKET, Click NEXT,
- Then click PLACE BET or BET NOW to submit your Bet A BET confirmation message will be sent to your phone after you have submitted the BET
4. Withdraw Money from your Betting Account
- Through Mobile Money (Available to Airtel, MTN and Zamtel Kwacha Registered Phone Lines only)
- Log into the Bongobongo portal.
- Click on the option to WITHDRAW
- Check the maximum amount which you can withdraw.
- Enter the amount you wish to withdraw from the available account balance.
- Enter the Airtel, MTN or Zamtel mobile money where you wish the money to be sent to.
- Click on the Airtel, MTN or Zamtel green buttons (depending on the mobile network)
- The Bongobongo team will be notified to approve your withdrawal, usually within an hour (maximum).
- You will receive funds to your selected mobile.